contact
A real person reads every message — Preon is a small independent brand, not a marketplace seller. We answer within 1–2 business days, Monday to Friday.
hello@preon.store — the fastest route for anything to do with an order. Please include your order number if you have one.
@preon.store — DMs are answered on the same timescale. Good for sizing questions and styling photos.
What to contact us about
- Order status, changes or cancellation — email us with your order number. Bags are made to order, so a change is usually possible before dispatch.
- Returns and refunds — 14 days from delivery, no reason needed. The full process is on the returns page.
- A faulty or incorrect item — email us within 30 days and we cover return postage.
- Press, stockists and collaborations — see collabs or email directly.
- Privacy and your data — see privacy; data requests go to the same address.
Who you are buying from
Preon is a trading name of Common Room Limited, registered in England and Wales, company no. 16617414.
Registered office and address for correspondence:
Flat 11 Rodin Court25 Essex RoadLondon N1 2SDUnited Kingdom
Bags are made to order in the United Kingdom and dispatched from the United Kingdom. Please email us before sending a return — we will confirm where to post it.
Ordering and payment
Checkout is handled by Stripe over an encrypted connection; we never see or store your card details. Prices are in GBP and are the final price — UK delivery is free, and international shipping is shown before you pay. Full terms are on the terms page.